CRM Business Analyst

Roles & Responsibilities

• To research and document business needs, process, data and requirements to provide clarity to project teams.
• Work with stakeholders and product owners to agree a pragmatic approach to the project.
• Create functional, non-functional and technical requirements for each phase.

Skills

• Experience as a CRM BA – 2+ years
• Experience as a BA – 5+ years
• Experience with Dynamics CRM /CE implementations
• Customer experience
• Knowledge or Dynamics CRM to CE upgrades
• Research and analytical skills
• Great organisational skills and to meet deadlines on time
• Strong communication skills both written and verbal